SpotShop Media
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Keeping the Customer a Happy One.


No matter what type of industry you’re in,
​you can’t grow if there’s limited repeat business from happy customers. 
Staffing people with the “right attitude” is crucial
for entrusting them to represent your company. 


But, do they possess with the best communication skills that can effectively satisfy
any customer issue 
relating to your products and services?

We
will give your Customer Service team valuable communication tools
designed to take the potential “stress” out of customer interaction. 


You need your best people out there.


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The Coach

​For over three decades - former broadcaster, corporate executive, entreprenuer, professional entertainer -musician and SpotShopMedia founder - Ray Edwardson 
has helped CSR and Sales professionals develop effective communication skills.

Combined with his many years of customer service / sales experience, 
Ray has also held senior and management positions with major corporations.

The CSR Workshop a fun and interactive learning experience with powerful components you can use right away!

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CSR Training Workshop Registration 

We conduct the Workshop on-site in your Training / Boardroom

Each participant receives a full day of instruction.
Handbook, resource materials and participation certificate are included for $159.00 pp


"The Stress-Free Approach"
  • Customer Communication - The Do’s and Don’ts.
  • How to motivate your customer to Create Solutions.
  • Understanding the Laws of Human Nature ••• How they affect customer interaction.
  • How to develop acute Listening Skills.
  • How to master the Art of Questioning.
  • How to establish a much Higher VALUE • for your products and services.
  • How to resolve disputes, build Trust and retain Happy Customers.

Registration Info

Payment Options
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CSR Training Workshop

CA$159.00

*Price per person

Order Here
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